TERMS & CONDITIONS
Thank you for visiting us here at The Illustrated Map Company. Throughout the below Terms and Conditions the terms “we” and “our” will refer to The Illustrated Map Company. These Terms and Conditions and any Policy written within are only applicable to this website.
CHANGE OF MIND:
If you have changed your mind please inform us of your decision to return within 28 days of receiving your order. As soon as we receive the item back in its original condition we shall issue you a refund. All return shipping costs are payable by the customer and we require that you obtain a proof of posting when you send your order back. After 28 days we can accept for exchange only – return shipping and re-shipping cost are payable by the customer. Item must be in original condition and returned in its original packaging. This excludes Personalised & custom orders.
PERSONALISED & CUSTOM ORDERS:
Personalised details should be stated at the time of placing your order. Personalised orders are non-returnable and cannot be exchanged. If you made an error when entering your order please email us. We understand errors can happen to us all, so we kindly offer a discount to re-print your order in this situation. Get in touch to discuss this with us.
DAMAGED, FAULTY OR INCORRECT:
If your order is damaged/ incorrect/ faulty (custom & personalised included) then we ask that you report damage within 7 days of receiving your order and kindly provide us with photos of the product. If your order was damaged during transit please also include photos of the damage to the packaging. We will then replace/refund your order. If we ask you to return the item, please send via standard rate shipping, obtaining a proof of shipping & receipt for your records (return shipping will be refunded to you). Do not return an item without agreement from us.
Orders cannot be printed or shipped if payment has not cleared. If an incorrect price is shown due to technical/human error, we are not required to honour that price. If you would like to cancel your order please contact us. All products/orders/refunds are valued in GBP Sterling. Currency conversion rates may vary, and are determined by the payment processor.
You may exchange The Illustrated Map Company Vouchers, to the value indicated on the Gift voucher, wholly or partly for The Illustrated Map Company items listed on our website (www.theillustratedmapcompany.com). The Illustrated Map Company Gift Vouchers and unused portions of The Illustrated Map Company Gift Vouchers, expire two years from the date of issue. Our Gift Vouchers cannot be exchanged for cash or for goods already supplied or ordered. Any unused balance will remain within your unique gift voucher code and can be spent on a future order. If your order exceeds the value of the Gift Voucher, the balance must be paid by debit or credit card or Paypal. If you return an item supplied in exchange for a Gift Voucher, we will reissue a new Gift Voucher with the value of the item. No cash refunds will be given. You cannot use a Gift Voucher to purchase The Illustrated Map Company Gift Vouchers. We regret that we cannot re-issue lost, stolen, mislaid or damaged Gift Vouchers. Our normal terms & conditions of purchase (as varied by these terms and conditions) apply to items supplied in exchange for a Gift Voucher.
All delivery address details, including a delivery telephone number, must be correct at the time of placing your order. Illustrated Map Company will not take responsibility for any parcels lost due to inaccurate/incomplete delivery address given by the customer. Parcels that are returned to sender which show at least one attempted delivery, or an issue raised by Royal Mail on the tracking that was not responded to by the end-customer, may incur charges to resend. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient.
COPYRIGHT & LEGAL
All art, imagery and text contained in this website are protected by copyright and are the property of The Illustrated Map Company. Purchase of our products does not transfer copyright or reproduction rights.
To clean your Perspex frame please use a damp cloth and water only, we are unable to accept returns on frames that have signs of being cleaned incorrectly. Do not hang in direct sunlight, above radiators and keep away from damp. Hang all prints and frames away from damp and out of reach of children.
When it comes to our packaging, we use recyclable card and paper packaging wherever possible. Our prints are created on the highest quality archival fine art paper, lasting 100+ years. Our frames are made from sustainable wood where possible.